Privacy policy
Effective 14 September 2026
My Therapist Group is a sole-practitioner physiotherapy clinic operated by Ash at 35 Partridge Crescent, Frankston VIC 3199. This policy explains how we collect, hold, use and disclose personal information and health information when you visit our website, contact the clinic, make a booking or receive physiotherapy care.
INFORMATION WE COLLECT
We may collect identity and contact information such as your name, date of birth, address, telephone number and email address.
We may collect appointment and administrative information such as booking details, referral information, fees, invoices, and Medicare, Enhanced Primary Care or private-health details where relevant.
We may collect health information needed to assess and provide care, including symptoms, medical and treatment history, assessment findings, clinical notes, referrals, reports, scans and consent information.
When you use our website, limited technical information may be collected, including your IP address, browser or device information, pages visited and website interactions recorded through Google Analytics 4.
HOW WE COLLECT INFORMATION
We generally collect information directly from you during appointments, by telephone or email, through online bookings and forms, or when you use our website. With your consent or where otherwise authorised by law, we may also receive relevant information from a referring practitioner, another healthcare provider, an insurer or another person involved in your care.
Online appointments are managed through Acuity Scheduling on behalf of My Therapist Group.
HOW WE USE AND DISCLOSE INFORMATION
We use personal and health information to:
- arrange and provide physiotherapy care;
- communicate with you about appointments and treatment;
- maintain clinical and administrative records;
- manage fees, billing and referrals;
- support clinical quality, safety and continuity of care; and
- meet legal, professional, insurance and regulatory obligations.
Where reasonably necessary, information may be disclosed to healthcare providers involved in your care with your consent or other lawful authority; service providers that support the clinic, including OpenAI, Cloudflare, Resend, Acuity Scheduling and Google; or insurers, professional advisers, regulators and authorities where required or permitted by law.
We do not sell personal information. We do not use health information for targeted advertising.
ONLINE SERVICES AND OVERSEAS PROCESSING
This website uses Sites by OpenAI with Cloudflare hosting infrastructure. Resend delivers general website enquiries to the clinic inbox, Acuity Scheduling manages online bookings, and Google Analytics 4 helps us understand aggregate website use and booking, telephone and directions interactions. These providers may process or store information outside Australia, including in the United States and other locations described in their own privacy policies.
SECURITY AND RETENTION
We take reasonable administrative, technical and physical steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.
Information is retained for the periods required by applicable law and professional standards. When it is no longer required and lawful to do so, it is securely destroyed or de-identified.
ACCESS AND CORRECTION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding and will handle requests in accordance with applicable law.
PRIVACY COMPLAINTS
If you have a privacy concern or complaint, please contact us using the details below. We will review the matter and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or the Health Complaints Commissioner Victoria at hcc.vic.gov.au.
CONTACT
Ash
My Therapist Group
35 Partridge Crescent
Frankston VIC 3199
Telephone: 0401 825 644
Email: info@mytherapistgroup.com.au
UPDATES TO THIS POLICY
We may update this policy when our practices, services or legal obligations change. The effective date above shows when it was last updated.
Article likes
Article likes on this website are counted from 10 September 2026. They are reactions to an article, not a count of patients or a measure of treatment results.
If you choose Like article, we set a secure browser cookie lasting up to one year. A scrambled reference for that browser and article is stored in our website database to limit repeat likes. The feature does not ask for your name, email address or clinical details.
Duplicate checking lasts one year. Expired browser references are removed the next time the Like service is used, while totals without browser references are retained for the article. Clearing cookies, changing browser or returning after expiry may allow another like. These references are not used for advertising.
General website enquiries
The general enquiry form asks for your name, email address, question and permission to respond. Please do not include health information, clinical documents or urgent requests. For appointment changes, call 0401 825 644.
Resend processes your enquiry and sends it to info@mytherapistgroup.com.au. Your message is handled by our email provider and may appear in Resend's delivery records. These providers may process information outside Australia.
The website uses automatic checks to limit spam and repeated submissions. It stores short-lived, protected references derived from the network address, reply email and submission, together with counters and delivery-acceptance status. It does not store the enquiry text, your name, plain-text email address or network address in its database. These references expire after 24 hours and are removed when the enquiry service is next used.
Your name, email address and question are not sent to Google Analytics. Analytics records a submission event only after the email provider accepts the message. Provider acceptance does not guarantee inbox delivery.